Return & Refund Polciy

We want you and your feathered friends to be 100% happy with every purchase from Cockatopia! If something isnโ€™t quite right, weโ€™re here to help.

๐Ÿ•’ Return Window
You have 14 days from the date your order is delivered to request a return.

๐Ÿ“ฆ What Can Be Returned?
Items must be:

  • Unused and in their original condition

  • In the original packaging

  • Returned with a receipt or proof of purchase

Please note: For health and safety reasons, we cannot accept returns on opened food, treats, or used bird care products.

๐Ÿ’ธ Refunds
Once we receive and inspect your return, weโ€™ll notify you and, if approved, process your refund to the original payment method within 5โ€“7 business days.

๐Ÿšš Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item, damaged on arrival).

๐Ÿ“ฉ How to Start a Return
Email us with your order number and the reason for return. Our team will guide you through the next steps.